One-Hour Response Guarantee in Shared Website Hosting
If you’re using one of our Linux shared website hosting and you’ve got a question or encounter a certain complication, you can touch base with us 24x7x365 by opening a ticket or by writing an e-mail and we’ll make certain that you obtain a response in less than sixty minutes. If the issue can be sorted out, we’ll do it before we respond to you, whereas in case there’s something that you need to do on your end, we’ll supply you with all the necessary information – what workable solutions to try out, what settings to check, and so on. Typically, you’ll receive an answer within no more than half an hour, which implies that waiting for hours on end or even for more than one day to get help is something out of the question. Our 1-hour response time guarantee is valid for any enquiry that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we know just how important it is to receive prompt help, we promise that you won’t ever need to wait for more than 60 minutes to receive a response to any support ticket that you send via your semi-dedicated server Control Panel. As it is, you’ll rarely have to wait for more than 20 to 30 minutes and this is valid for any question regardless of what its nature is – billing, technical or general. What is more, our customer and tech support staff will be at your disposal 24-7-365, so even if you open a ticket during national holidays, you’ll invariably get a fast response, which will include the answer to an inquiry, the solution to a complication or the info required to resolve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you won't ever need to spend a whole day waiting around for a reply like you would with lots of other providers.