Integrated Ticketing System in Shared Website Hosting
With a shared website hosting from our company, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket whilst you are browsing your files or modifying various account settings. The ticketing system is being strictly monitored 24x7x365 by our customer care team and the response time is maximum 60 minutes, but it seldom takes more than 20 minutes to obtain help. In stark contrast with certain providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for information in regard to any technical or billing issue. Also, you can read a selection of informative articles, which will help you fix the most commonly met difficulties yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we’re using is incorporated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting, which implies that you will not need another platform to contact our customer care team – you can do this on the spot as soon as you bump into an issue. Submitting a new ticket takes a couple of mouse clicks and finding an older one is equally simple. With our smart search box, you can swiftly find any ticket that you have submitted in the past. You can submit a ticket at any moment in time since our technical support team members are working 24-7-365 and reply in no more than sixty minutes, even though it seldom takes that much to get a response. With Hepsia, you will have everything in one single location and you can just forget about having to log in and out of 2 or more platforms to fix a simple problem.