If you’ve ordered a hosting package and you have some enquiries related to a given feature/function, or if you’ve bumped into a certain obstacle and you need support, you should be able to get in touch with the respective customer service team. All hosting companies use a ticketing system no matter if they provide other ways of contacting them along with it or not, because the very best way to handle a problem most often is to use a ticket. This communication model makes the replies exchanged by both parties simple to track and permits the support team members to escalate the problem in the event that, for instance, a server admin should step in. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you must have no less than 2 different accounts to get in touch with the technical support team and to actually manage the hosting space. Constantly logging in and out of different accounts can sometimes be a drag, not to mention the fact that it takes a long time for most web hosting companies to reply to the ticket requests themselves.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you won’t ever have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any trouble ticket whilst you are browsing your files or modifying various account settings. The ticketing system is being strictly monitored 24x7x365 by our customer care team and the response time is maximum 60 minutes, but it seldom takes more than 20 minutes to obtain help. In stark contrast with certain providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you want and ask for information in regard to any technical or billing issue. Also, you can read a selection of informative articles, which will help you fix the most commonly met difficulties yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we’re using is incorporated into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting, which implies that you will not need another platform to contact our customer care team – you can do this on the spot as soon as you bump into an issue. Submitting a new ticket takes a couple of mouse clicks and finding an older one is equally simple. With our smart search box, you can swiftly find any ticket that you have submitted in the past. You can submit a ticket at any moment in time since our technical support team members are working 24-7-365 and reply in no more than sixty minutes, even though it seldom takes that much to get a response. With Hepsia, you will have everything in one single location and you can just forget about having to log in and out of 2 or more platforms to fix a simple problem.