A 99.9% Server Uptime
We’ve set up our shared website hosting platform using stable hardware and significantly modified software. Our administrators have installed a tweaked version of SELinux on each of our web hosting servers in order to guarantee utmost security and stability. We’ve set up several anti–DoS appliances along with very powerful firewalls to make sure our network is impregnable and secure.
All Linux shared website hosting packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, the guarantee remains the same.
A 99.9% Network Uptime
Apart from our cloud hosting system, we have also set up our very own internal network in all our datacenters. Everything is based on premium–quality hardware parts furnished by Juniper. Also, on every router, we have configured a firewall with an advanced set of rules to be able to sift out all questionable requests.
As a result, in each of our data centers – in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center as well as in our AU data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have given our best to reduce all possible risks with our cloud hosting plans and even though our company provides premium technical support, there are occasions when the customer is simply not satisfied with what we have to offer. Or he has to move to a more powerful web hosting solution, like a virtual private server or even a dedicated hosting server.
This is why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t completely happy, you will get a full refund.
24/7 Technical Support
We have carefully selected each individual member of our 24x7 support team to make sure that we can offer you the best possible customer care service you can get. Each one of our customer service technicians has several years of experience dealing with hosting accounts behind his back, so they know what they are doing. What’s more, they’re at your disposal 24/7 – you’ll be able to reach them whenever you want and they’ll get back to you as soon as possible.
Their average response time is below twenty minutes, while with other hosting firms you need to wait around for days. And we also offer you a 1–hour response time guarantee. No matter what happens, your enquiries will be replied to within an hour.