The presence of the customer and tech support that a shared website hosting company offers will tell you a lot about the services which they supply as well. In case you can use just e-mail messages and tickets, you have most probably come across a reseller and not the actual website hosting supplier. If this is the case, you'll probably have to wait for a couple of days to have an issue resolved as the reseller may not be checking their communication regularly or they may have to consult with the actual web hosting company for additional help. When the supplier can provide several means of communication with short response time available at any time, they're most likely the top provider, not only a reseller. Therefore you'll receive prompt assistance and excellent support since they will have direct access to the servers where your account is. Whatever the issue - sales or technical, it's generally much better to communicate with your website hosting company right away via your favourite method of communication.

24/7 Customer Support in Shared Website Hosting

All our Linux shared website hosting feature 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our solutions well before you make a purchase or you're an existing client and you have a question or some issue, you will be able to contact us at any time, including holidays and weekends. We have multiple channels to contact us - several telephone lines around the world for your convenience as well as live chat support for billing, pre-sales and basic questions; e-mail messages as well as support tickets for more complex matters or any issues that need more time to analyze and resolve. In contrast to various other website hosting providers, our trouble tickets come with a warranted maximum response time of just one hour, which means that whatever the trouble is, it'll be resolved in a timely manner and you won't waste days so as to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you can take full advantage of our 24/7 support services even on official holidays. All of your web sites will be available all of the time and so will we. With various communication options, you are able to select the most convenient method to contact us and inquire about our solutions in case you don't have an account yet, or request assistance in case you are already one of our customers. You'll be able to give us a call, start a chat with a live agent, send an email or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options have a one-hour answer time warranty, although it rarely takes over 20 minutes to receive assistance no matter the nature of the trouble. With our customer and tech support services, we are available for you when you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Hosting

Every single virtual private server package that we offer features 24/7 customer and technical support, therefore in case you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you can get in touch with us at any time, even holidays and weekends. For your convenience, we provide different ways of communication - telephone support with a couple of local numbers internationally, live chat, emails and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech problems because it'll be easier to monitor what is going on. The maximum guaranteed response time for all of the e-mail messages and tickets is one hour, however it hardly ever takes that long to get help. In case you add the Managed Services upgrade that we supply, our administrators will also help you with any third-party software matters.

24/7 Customer Support in Dedicated Web Hosting

With a 1 hour max answer time warranty, you will take advantage of prompt support when you get a dedicated server from our company. Our customer and tech support teams are online 24/7/365, as a result every time you open a support ticket via your billing account or you send an e-mail message about any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll receive a reply within 1 hour, even during holidays. Our ticketing system is the more suitable option in case the issue involved needs longer time to be solved or if it should be given to our administrators, since it's far more convenient to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you can phone us or talk to a live agent through our chat service. In case you add the Managed Services upgrade to the server plan, our administrators can also support you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.