Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • The Help Center included in your Online Control Panel offers a selection of help articles and frequently asked questions. Aimed toward solving any common problem that you might face, they are written by our support team of competent techs.

  • Top quality support service

  • Educational Video Clips

  • We have compiled a collection of educational video tutorials that visually display how you can troubleshoot a common issue connected to your Linux shared website hosting account. You’ll find the how–to video clips in the Help Center.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24–7 customer care service with a 1–hour ticket response time guarantee. A team of competent techs will be available to you to attend to all the enquiries that you could have. During non–peak periods, an answer will be given within just 20 minutes.