Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • Each help request you submit to us will be replied to within maximum 60 minutes. If your support ticket or email requires further assistance from a sysadmin, we’ll forward it and leave a comment to let you know that your issue is being worked on. If you make use of our Admin Services package, any of the server administration services included there will be completed at a time of your liking.

  • Top quality support service

  • A First–Class Tech Support Service

  • We will be online for you 24–7–365 to reply to any inquiries that you may have connected with our Online Control Panel or any of the apps that we have installed for you on the dedicated server. If you also require help handling server admin tasks, you can make use of our Admin Services package, which includes backup hard disk drive space, weekly OS updates, server monitoring and restarting services, as well as problem troubleshooting and installation services

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Online Control Panel was installed by default for every Linux dedicated hosting server. Among its functions is a rather useful integrated knowledgebase that will guide you step by step on how to use it. Most educational articles in addition video versions which demonstrate all the operations that you can perform in a highly illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each Online Control Panel section.