A live chat is a real-time way of communication between a web hosting company's support team and its clients. It is an efficient way to receive some info about the web hosting services or get some problem resolved because you are speaking with a live agent. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the smaller possibility of errors at the time you exchange data like usernames or domain names, the faster response time because the communication is live plus the fact that you don't need to stay on the chat all the time - you can do something else while the representative examines the issue in question. Furthermore, you are able to be a part of a live chat room from any computer that's connected to the world wide web, avoiding the telephone fees that you will need to pay when you're calling to another country.

Live Chat Support in Shared Website Hosting

As we consider the fact that many problems can be resolved if you chat with a live person, we supply a live chat service for all our prospective and current clients. Our chat is accessible every single day and our customer care agents will assist you with a variety of questions and problems. In case you aren't our customer yet, you can learn more about our shared website hosting plans and the hosting platform in general in order to be certain that your web sites will work properly on our servers. In case you already have an account and you have some questions or you experience any kind of problems with any of our services, you will be able to get in touch with us through the live chat and we can provide you with the needed info or help you troubleshoot the problem. You will have to open a trouble ticket for some troubles that require more time or the expertise of a sysadmin, but for a lot of basic troubles you can receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

Thanks to the live chat support service that we offer with our Linux semi-dedicated hosting, you're able to find the replies for any questions you have or get a lot of issues dealt with instantly. Our chat service is available each and every day, thus you will be able to speak with an agent even on holidays and weekends. In case you're not sure which plan would be better for your websites or if our leading-edge cloud hosting platform matches some system requirements, you may join the live chat before purchasing anything. If you're a present customer, you'll be able to obtain more information about billing issues, account settings as well as various common tech troubles you may experience, for example in case you can't install an email account in a client on your computer. The live chat will save you a considerable amount of time no matter where you are or when you get in touch with us.