Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Reply Warranty

  • Our team of techs will try their best to answer to your assistance requests in up to 1 hour. If, however, the situation you have stumbled upon needs assistance from the Admin =Team,= we are going to address the ticket to the administrator in charge and will submit a reply to let you know.

  • Top quality support service

  • Top–class Technical Help Service

  • Our customer help and support Department will be on duty for you day–and–night to to handle all assistance demand tickets that you send. We offer client assistance for all applications that are pre–configured on your server. These include our custom made Online Control Panel, the chosen OS and also the server management panel (in accordance with the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • A descriptive and constantly updated collection of articles is integrated into our custom–built Online Control Panel. It offers you quick tips on how to execute all the key web site control duties. The Help area includes extensive how–to articles and step by step video guides. You can reach the Help zone by clicking the Help or Video buttons in the upper right side of each Control Panel section.